About Metro Care Response
Headquartered in the Bronx, New York — delivering safe, reliable, and compassionate non-emergency medical transport across NYC and surrounding counties.
Committed to Safe, Reliable Transport
Metro Care Response is committed to delivering safe, reliable, and compassionate non-emergency medical transport to the Bronx and greater NYC area. We combine modern equipment, technology-driven operations, and a professional team to serve hospitals, nursing homes, and patients who depend on us.
Built in the Bronx to Serve New York
Founded in the Bronx, Metro Care Response was built to address the critical gap in professional, reliable NEMT services in New York City. With a fully equipped fleet of Type II ambulances and a technology infrastructure built for scale, we serve medical facilities with the reliability their patients deserve.
Our team combines deep knowledge of the New York healthcare landscape with operational discipline that medical facilities can count on — every shift, every transport.
10 Fully Equipped Type II Ambulances
Every ambulance is GPS-tracked, fully licensed, and equipped with everything needed to provide safe, professional patient transport.
Fleet Specifications
Equipment Per Unit
Technology Infrastructure Built for Scale
Our operations are powered by a modern, integrated technology stack that enables reliable dispatch, tracking, and reporting for every transport.
ERN Connect CAD System
Computer-aided dispatch for real-time crew coordination
Mobile Crew Application
Digital crew management and dispatch acceptance
Hospital Portal
Direct facility access for scheduling and tracking
Electronic PCR System
Paperless patient care records
GPS Fleet Tracking
Real-time ambulance location for all units
Scheduling Software
Automated scheduling and route optimization
Serving the Greater New York Area
Our primary base of operations is in the Bronx, with coverage extending throughout all five boroughs of New York City and into neighboring counties.
Partner With Us
Facilities seeking a reliable transport partner — reach out to discuss a custom contract for your patient population.
Request Transport Partnership